Shipping policy
At Toymist, we aim to deliver your orders in a safe and timely manner. Please read our Shipping Policy carefully.
Order Processing Time
- All orders are processed within 1–2 business days after successful payment.
- Orders are not shipped or delivered on Sundays or public holidays.
Shipping Duration
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Domestic Shipping (India):
Orders are usually delivered within 3–7 business days, depending on your location.
Delivery timelines may vary due to factors beyond our control such as courier delays, weather conditions, or remote locations.
Shipping Charges
- Shipping charges, if applicable, are calculated and displayed at checkout.
- Any applicable shipping fee is non-refundable, unless the return is due to a damaged or incorrect product.
Order Tracking
- Once your order is shipped, you will receive an email or message with tracking details.
- You can track your shipment using the courier partner’s tracking link.
Delivery Issues
- Please ensure that your shipping address and contact details are correct at the time of placing the order.
- Toymist will not be responsible for delays or non-delivery caused due to incorrect address or contact information provided by the customer.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the product.
- In case of lost shipments, we will coordinate with the courier partner and assist you accordingly.
Contact Us
For any shipping-related queries, please contact us at:
Email: support@toymist.com
Business Name: Toymist
Location: Shop number 31, Chandigarh Enclave, Zirakpur, Punjab, 140603