Refund policy

At Toymist, customer satisfaction is important to us. Please read our Refund and Cancellation Policy carefully before making a purchase.

 

 

 

Order Cancellation

 

• Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.
• Once the order has been shipped, it cannot be cancelled.

To cancel an order, please contact us at support@toymist.com with your order details.

Refund Policy

• Refunds are applicable only in the following cases:
  
• Product received is damaged
• Product received is defective
• Product received is incorrect (different from what was ordered)
  
• Customers must inform us within 48 hours of delivery by email, along with clear photos or videos of the product.

Non-Refundable Items

Refunds will not be provided for:

• Change of mind after delivery
• Minor color or design variations
• Products damaged due to misuse or mishandling
• Items returned without original packaging

Return Process

• After verification of the issue, we will arrange a return or replacement as applicable.
• Returned products must be unused and in original condition.

Refund Timeline

• Once the return is approved, refunds will be processed within 5–7 business days.
• The refund will be credited to the original payment method used at checkout.

Shipping Charges

• Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product received.

Contact Us

For any refund, return, or cancellation queries, contact us at:

Email: support@toymist.com

Business Name: Toymist

Location: Shop number 31, Chandigarh Enclave, Zirakpur, Punjab, 140603